US Hospital Finder™: Faxton-St Luke's Healthcare


Location:


Name: Faxton-St Luke's Healthcare

Address: 1676 Sunset Avenue Utica, NY 13502-5475

Phone: 315-624-6000

Number of Beds: 319

Type: Nongovernment, Not-for-profit

System:

Website: http://www.faxtonstlukes.com

JCAHO Accredited

Warning: Always call 911 in the case of emergency. Always call the hospital to confirm its location, hours of operation and services before heading to the hospital.

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Services:

  • Angioplasty
  • Breast Cancer Screening
  • Cardiac Cath Lab
  • Emergency Department
  • End of Life Services: Hospice Program
  • General Medical Surgical
  • Health Screenings
  • Hemodialysis
  • Medical Surgical Intensive Care
  • Nutrition programs
  • Obstetrics
  • Occupational Health
  • Oncology
  • Outpatient Physical Rehab
  • Outpatient surgery
  • Pediatric Medical Surgical
  • Physical Rehabilitation
  • Psychiatric Care
  • Radiation Therapy
  • Support Groups
  • Tobacco Treatment/Cessation
  • Women's Health


Hospital Quality and Rating information

Data based on Health Quality Alliance database

Mortality Rate at Faxton-St Luke's Healthcare :
Heart Attack Death (Mortality) Rates: 0.0% (17)
Heart Attack Readmission Rates: 0.0% (21.2)
Heart Failure Death (Mortality) Rates: 0.0% (12.6)
Heart Failure Readmission Rates: 0.0% (27.1)
Pneumonia (PN) 30-Day Mortality Rate: 0.0% (12)
Pneumonia Readmission Rates: 0.0% (20.6)

Mortality Rate for hospitals in US:
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate: 15%
Heart Failure (HF) 30-Day Mortality Rate: 11%
Pneumonia (PN) 30-Day Mortality Rate: 12%
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate: 19%
Heart Failure (HF) 30-Day Readmission Rate: 24%
Pneumonia (PN) 30-Day Readmission Rate: 18%

Mortality Rate for hospitals in New York:
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate: (Better than U.S. National Rate) : 7 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate: (No different than U.S. National Rate) : 152 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate: (Number of Cases Too Small*) : 30 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate: (Worse than U.S. National Rate) : 0 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate: (Better than U.S. National Rate) : 0 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate: (No different than U.S. National Rate) : 129 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate: (Number of Cases Too Small*) : 50 number of hospitals
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate: (Worse than U.S. National Rate) : 10 number of hospitals
Heart failure (HF) 30-Day Mortality Rate: (Better than U.S. National Rate) : 11 number of hospitals
Heart failure (HF) 30-Day Mortality Rate: (No different than U.S. National Rate) : 166 number of hospitals
Heart failure (HF) 30-Day Mortality Rate: (Number of Cases Too Small*) : 10 number of hospitals
Heart failure (HF) 30-Day Mortality Rate: (Worse than U.S. National Rate) : 4 number of hospitals
Heart failure (HF) 30-Day Readmission Rate: (Better than U.S. National Rate) : 0 number of hospitals
Heart failure (HF) 30-Day Readmission Rate: (No different than U.S. National Rate) : 155 number of hospitals
Heart failure (HF) 30-Day Readmission Rate: (Number of Cases Too Small*) : 7 number of hospitals
Heart failure (HF) 30-Day Readmission Rate: (Worse than U.S. National Rate) : 29 number of hospitals
Pneumonia (PN) 30-Day Mortality Rate: (Better than U.S. National Rate) : 9 number of hospitals
Pneumonia (PN) 30-Day Mortality Rate: (No different than U.S. National Rate) : 172 number of hospitals
Pneumonia (PN) 30-Day Mortality Rate: (Number of Cases Too Small*) : 7 number of hospitals
Pneumonia (PN) 30-Day Mortality Rate: (Worse than U.S. National Rate) : 5 number of hospitals
Pneumonia (PN) 30-Day Readmission Rate: (Better than U.S. National Rate) : 0 number of hospitals
Pneumonia (PN) 30-Day Readmission Rate: (No different than U.S. National Rate) : 169 number of hospitals
Pneumonia (PN) 30-Day Readmission Rate: (Number of Cases Too Small*) : 7 number of hospitals
Pneumonia (PN) 30-Day Readmission Rate: (Worse than U.S. National Rate) : 17 number of hospitals

How patients rated Faxton-St Luke's Healthcare
How do patients rate the hospital overall?
  Patients who gave a rating of '6' or lower (low): 15 % of the patients who have completed the survey
  Patients who gave a rating of '9' or '10' (high): 55 % of the patients who have completed the survey
  Patients who gave a rating of'7' or '8' (medium): 30 % of the patients who have completed the survey
How often did doctors communicate well with patients?
  Doctors 'always' communicated well: 73 % of the patients who have completed the survey
  Doctors 'sometimes' or 'never' communicated well: 7 % of the patients who have completed the survey
  Doctors 'usually' communicated well: 20 % of the patients who have completed the survey
How often did nurses communicate well with patients?
  Nurses 'always' communicated well: 72 % of the patients who have completed the survey
  Nurses 'sometimes' or 'never' communicated well: 7 % of the patients who have completed the survey
  Nurses 'usually' communicated well: 21 % of the patients who have completed the survey
How often did patients receive help quickly from hospital staff?
  Patients 'always' received help as soon as they wanted: 54 % of the patients who have completed the survey
  Patients 'sometimes' or 'never' received help as soon as they wanted: 15 % of the patients who have completed the survey
  Patients 'usually' received help as soon as they wanted: 31 % of the patients who have completed the survey
How often did staff explain about medicines before giving them to patients?
  Staff 'always' explained: 53 % of the patients who have completed the survey
  Staff 'sometimes' or 'never' explained: 25 % of the patients who have completed the survey
  Staff 'usually' explained: 22 % of the patients who have completed the survey
How often was patients pain well controlled?
  Pain was 'always' well controlled: 66 % of the patients who have completed the survey
  Pain was 'sometimes' or 'never' well controlled: 9 % of the patients who have completed the survey
  Pain was 'usually' well controlled: 25 % of the patients who have completed the survey
How often was the area around patients rooms kept quiet at night?
  'Always' quiet at night: 44 % of the patients who have completed the survey
  'Sometimes' or 'never' quiet at night: 18 % of the patients who have completed the survey
  'Usually' quiet at night: 38 % of the patients who have completed the survey
How often were the patients rooms and bathrooms kept clean?
  Room was 'always' clean: 59 % of the patients who have completed the survey
  Room was 'sometimes' or 'never' clean: 16 % of the patients who have completed the survey
  Room was 'usually' clean: 25 % of the patients who have completed the survey
Were patients given information about what to do during their recovery at home?
  No, staff 'did not' give patients this information: 22 % of the patients who have completed the survey
  Yes, staff 'did' give patients this information: 78 % of the patients who have completed the survey
Would patients recommend the hospital to friends and family?
  'NO', patients would not recommend the hospital (they probably would not or definitely would not recommend it): 8 % of the patients who have completed the survey
  'YES', patients would definitely recommend the hospital: 59 % of the patients who have completed the survey
  'YES', patients would probably recommend the hospital: 33 % of the patients who have completed the survey

Report incorrect information
Most recent patient reviews:
On Fri Oct 14 10:08:44 +0000 2016, Diane posted the following review:

My son who is in college had to go to the ER due to dehydration and continuing C-Diff infection.

He told the staff of his medical history, Crohn's Disease, and recent treatment for C-Diff.

The doctor/nurses on duty on Sunday, September, September 2, 2016 treated him like he was just there to watch the Giants game. Thank goodness to had his girlfriend drive him, so he had someone with common sense to speak with in his time of illness and frustration.

He hadn't urinated in 8 hours, he had diarrhea for 36 hours and his stomach would not allow him to eat or drink.

He had to insist on getting an IV of fluid, and the response was, " Well you know what your body needs, but your not dehydrated."

He did feel a bit better after the IV and went back to campus. The blood test at the ER said he didn't have C-Diff, but the stool culture he had been waiting for to come back, from another area lab,days late, confirmed he still had C-Diff two days later.

He was not treated seriously, and the staff he encountered were more interested in the football game. Granted he is used to the excellent medical care he usually gets at Massachusetts General Hospital,but you would think that they would treat his ailments seriously and with some concern.


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